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Difficult Interactions Toolkit

Ever worked with a difficult staff member? This program assists you to manage difficult interactions more effectively and with less stress and anxiety.

The steps provided in the program will help you to use goal-oriented thinking when approaching challenging conversations, manage your emotional state before, during and after, consider visual and vocal cues, ask effective questions and be flexible in your personal style.

Useful for those who supervise other staff and/or have a difficult client group.

How to book

When you have an idea of what you might like for your seminar, please give us a call or send an email. You will need your preferred dates (it’s often best to have a few possible dates if you can), approximate number of participants and likely location. This will enable us to calculate a program fee for you.

You can call us on (03) 9529 1210 or email us for further information.